RUN from this place. Disgusting, slimy and unaccontable. Mr miller, Shane, and Justin I hope you have all refelcted on how bad this situation really was and how you should 100% do better. After getting our truck back (6K+ spent) we immidently had concerns as there were now grinding nosies, and clunking that wasnt there previously. Upon calling and bringing it back to the shop we had it put on a hoist, we were told it was due to not having a dust sheild on our rear hub (that they just replaced), when i ask why isnt there one, shane told me that I declined that part due to the timeline? Ive had a good realtionship with Shane for years, I truly like the man. I know he knows how our convo ended, with me saying Im in no rush to get it back (more then i wated to spend ) but anyway you guys could help me I greatly appreciate, There was never a timeline. There were no notes on it.. no metions etc.. no accontability on there end. we offered to pay for the part and work out something that was fair.. they said $1300 additinal labour to put that on. Past this, the metal grinding was bad, we have videos of metal shavings inside the rear wheel. They dismissed us repeditly after weeks of concern (justin spoke with me everytime) and not driving the truck we just had fixed, it drove it less then 300km and the truck experenced a catstropic diff failure on the highway. causing the rear wheel to seperate from the hub and almost casing a major accident. my infant children have been with me more times then not in the shop. This is why I use the word disgusting. everyone makes mistakes, but they know i have my kids with me often, We've had dad talks together talking about care and compassion , but actions speak louder then words NOT ONE person from this shop reached out after reciving an email and photos of the truck on the side of the highway. not one person showed any intrest or care for my familes well being. This is why i use the word disgusting. 10s of thousand spent over the years here, great convos with shane, justin and all the boys but yet we were left with a "good luck" and radio silence. We contacted napa immidiatly as we had another $4500 bill due to the rear hub that was installed by miller being installed backwards causing the failure. Two days later mr miller contacted us demanding we get the truck (thats been in anothershop for two days already) back to him so he can "now" do something as he stated "we never gave them the chance".. WHAT A JOKE. NAPA didnt process our claim, told us to deal with it and didnt care. They left us with the option of a sorry or go to court... RUN FROM THIS PLACE.
Travis, Thank you for taking the time to share your feedback. We're deeply sorry for the frustration and disappointment this experience has caused, especially regarding concerns about your vehicle's safety. We never want any customer to feel unsafe, especially when travelling with family, and we regret any issues that contributed to this. Please feel free to reach out at your convenience. We are here to listen, as we prioritize the safety of our customers.
- Miller Automotive Repair